Frequently Asked Questions

Here is a list of Frequently Asked Questions:

Q: Why should I use Arizona Auto Transport? Can't I arrange transport directly with a trucking company?
A: There is usually no difference between the rates quoted by a Broker (In this instance Arizona Auto Transport) and those of a carrier. However, most carriers travel very specific routes and may not be able to accommodate your pickup point, destination or schedule. Many people aren't aware that if the carrier they choose is unable to service their requirements, that carrier may "Broker" the transportation to a different transport company anyway. As a "Bonded Broker" we deal with a large network of carriers who service many different routes. We deal only with reputable carriers who are properly licensed and insured, and we act as the liaison between the carrier and you the customer.

Q: Can I put items in the car?
A: Yes, but no more than 100 pounds of soft goods such as pillows or blankets. Not only are auto carriers not insured for household goods, it is against the law for them to transport anything except your vehicle. The transport truck is subject to inspection by DOT and the Police at every state line and can be fined up to $10,000 if found to be carrying household goods such as Computers, TVs, Blenders etc. The car is subject to being impounded and all fines and expenses will be passed along to the owner of the car. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances or contraband.

Q: Will my vehicle be insured?
A: Your car will be insured against in transit damage by the transport truck that we assign. These trucks carry $750,000 to 1,000,000 in liability insurance and $100,000 to $250,000 in cargo insurance, depending on the size and the type of their equipment. The truck pays any insurance deductible.

Q: What is "Door-To-Door" service?
A: Door-To-Door means that the driver will get as close to your door as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need lots of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns, the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store.

Q: Will my vehicle be driven?
A: Yes, the transport driver will need to drive your car on and off the transport, and may have to unload and re-load your car several times during transport to optimize space on the trailer. Your car should not be driven otherwise, and odometer readings should be noted at pickup and delivery. Discrepancies should be noted on the delivery receipt and signed off by the driver.

Q: What if my vehicle in inoperable?
A: The vehicle must be able to drive on and off the transport under its own power and have good brakes and parking gear. If mechanical problems or body damage prohibit the car from being easily loaded or unloaded, the car is considered inoperable and additional fees apply. Inoperable vehicles require the truck to have special equipment and are labor intensive for the transport driver.

Q: How should I prepare my vehicle for transport?
A: Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights or wide mirrors, also lower or remove antennas.